0191 516 2002

Customer service is at the heart of Salamander Pumps

Here at Salamander Pumps, we offer more than just reliable, compact water pumps. We also offer householders and installers help and advice before, during and after installation through our technical advice team.

BEFORE INSTALLATION

Getting the right pump for your needs is critical, which is why we offer technical assistance, guidance and advice to ensure that you select the right pump for the job.  We can also put you in touch with an installer in your area through our Plumber’s Network.

DURING INSTALLATION

If your installation is not straightforward or if you have any queries as to how best to install our pumps, PumpWise is on hand to give technical support. Just give us a call from your site using the contact details below and we can talk you through the best way to fit our pump in your particular installation.

AFTER INSTALLATION

On the rare occasion that there is a problem with a pump after installation, PumpWise can try and resolve your issue over the telephone. If that’s not possible, they will arrange for an engineer to visit.

 

EXTENDED WARRANTIES

You can extend the standard warranty of our CT Xtra , CT Bathroom and Right Pump ranges for a further two years, at an additional cost.

        Call: 0191 516 2002
        Email: tech@salamanderpumps.co.uk
        Live Chat at salamanderpumps.co.uk
        Our opening hours:
        Monday - Thursday 8.00 -17.30
        Friday 8.00 -17.00

        Salamander Spares Shop


 

TESTIMONIALS

‘A couple of months ago I contacted Salamander technical support for advice about choosing a domestic water booster pump.

I spoke with Tracey, she was extremely knowledgeable and helpful, explained things very clearly, and helped me to resolve all my problems with the hot water system.’

Dr. David Williams (House holder) (July 2018)

‘I could not be more grateful to your technical support team for the efficient and cooperative manner in which our problem was dealt with. We received a new pump the very next day, it was installed and back to normal that evening.

‘So we not only appreciate your teams’ efforts, but also the fantastic after sales care we received from Salamander Pumps. Things can sometimes go wrong, but what counts is the way in which customer service handle it, and we think your service was amazing! Thank you from all of us here.”

Householder March 2019

‘I bought a Salamander RP100PT last week and needed some help fitting it. I got in contact with the Salamander technical team (at least 6 times!) who were all brilliant. The pump is now fitted and working great, thanks to them all. Many thanks to you all. I would recommend you to anyone.'

Householder March 2019

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