Request a Service Engineer

If you have already had a free of charge replacement product under warranty and/or you would like one of our engineers to come onsite and assess the installation, then this can be easily arranged.

If your pump has been installed correctly and you have the right product for the job, our engineer will swap the product over for you there and then.

You will be required to provide an up-front payment of £95.00 +vat (£114.00) to book an engineer. Following the service call this will be refunded unless the installation is deemed incorrect and the cause of the product failure or you have the wrong product installed for the system. Terms and conditions apply.

* Required Fields

Name*

Email*

Telephone*

Address line 1*

Postcode*

Serial Number*

Please select what issue you’re experiencing*

Please give some more detail on the issue

What is the pump supplying?

We need to know what outlets the pump is boosting the water to.

Please provide photos of all the outlets the pump is boosting the water to, such as a shower head, tap, toilet, bath or wash basin.

If you’re not sure if the pump is supplying a particular outlet, you can check by turning on the outlet and if the pump turns on then we know the pump is supplying this outlet.

Max allowed file size: 1mb

A photo of the overall hot water cylinder installation.

Stand back from your hot water cylinder and take a photograph of the entire cylinder including the surrounding area and pipework. Please remove anything obscuring the view, such as towels or boxes.

Max allowed file size: 1mb

A close up photo of the top of the hot water cylinder including pipework.

Please take this from the dome of the hot water cylinder and above.

Max allowed file size: 1mb

A photo of the top connection on the hot water cylinder.

Max allowed file size: 1mb

A photo of any side connections on the hot water cylinder.

Max allowed file size: 1mb

A photo of the hot water cylinder temperature control.

Take a close-up photo of the temperature controls for the hot water cylinder. E.g. Thermostat on cylinder, immersion or thermostatic mixing valve.

Max allowed file size: 1mb

A photo showing the pump in its location, including the hoses.

Max allowed file size: 1mb

A photo of the electrical supply to the pump.

E.g. Plug socket or fused spur.

Max allowed file size: 1mb

A photo of the serial number label on the pump.

Depending on the type of pump, the serial number label will either be found on the top of the pump or on the vessel attached to the top of the pump.

The label will look like the images shown below, the highlighted digits are the serial number. Please be aware the colour and size may vary.

Max allowed file size: 1mb

Only required if the pump is located above the hot water cylinder.

The height (in mm) between the base of the cold-water storage tank and the top of the pump.

This measurement needs to be taken from the base of the cold-water storage tank to the top of the electrical box on the pump, not the pressure vessel.

Max allowed file size: 1mb

The height (in mm) between the base of the cold-water storage tank and the top of the hot water cylinder.

If they are on different floors measure the height from the top of the hot water cylinder to the ceiling, and then measure from the floor to the base of the cold-water storage tank and add together.

Max allowed file size: 1mb

A photo of the overall cold-water storage tank including pipework.

If they are on different floors measure the height from the top of the hot water cylinder to the ceiling, and then measure from the floor to the base of the cold-water storage tank and add together.

Max allowed file size: 1mb

A photo of the pipework linking multiple tanks together.

Only required if the system includes linked cold-water storage tanks.

Max allowed file size: 1mb

For square or rectangular cold-water storage tanks:

A photo of the inside of the cold-water storage tank including the ball valve pipework.

Max allowed file size: 1mb

For square or rectangular cold-water storage tanks:

The width and length of the cold-water storage tank and the depth of the water.

Max allowed file size: 1mb

For round cold-water storage tanks:

A photo of the inside of the cold-water storage tank including the ball valve pipework.

Max allowed file size: 1mb

For round cold-water storage tanks:

The diameter of the cold-water storage tank and the depth of the water.

Max allowed file size: 1mb

You will need your serial number

Your serial number can be found on the label of the pump. Please note the location of the serial number can differ, so select your product range to see where to find yours: