Customer Testimonials

Find out about how our products have improved the water performance to the showers, bathrooms and homes of our customers, and how they have been supported by our outstanding customer service offering. 

Top Customer Service

I use a few different companies for the pumps I fit for my customers but I must say the customer service I receive from salamander pumps is second to none . It’s not often you need to speak to the technical team but when you it really is nice to know they have your interest at the forefront.

5 Star Recommendation

Just finished dealing with Salamander Pumps and I cannot recommend them highly enough, especially the help and information that Technical Support supplied to me concerning the installation of the Force 20 SU shower pump that is soon to be fitted.

Help Choosing the Right Pump

Technical Support was excellent, talking me through obtaining the results of a flow tests, if the pipe work was suitable for different models and if it was easily changed. An excellent experience providing me with the confidence to install the best pump for the job; in this case a CT Force 30TU. Excellent. I have been a Technical Manager in another industry most of my career and I was impressed with the way this online help did what it says on the tin.

 

Great Quality Product

My previous pump was leaking and so our plumber recommended a Salamander pump as a replacement. It was obvious when it was taken from the box that it was a quality item, sturdy and well made. It was fitted and is working well. I had difficulty in using the online system to register the warranty but the 'Live Chat' feature was excellent and the product was quickly registered. A very good experience.

 

Excellent Quiet Pump

Excellent website with great pdf and full specifications for the range of pumps I was interested in. Our last shower pump was very noisy so I was very interested in the noise data and the information provided by your website was easy to access and perfect for answering my concerns. I can fully recommend the Salamander RP50PT 1.5 twin with acoustic mat. Great price and very quiet, very little pump noise and you can mostly hear the water movement, no transmission noise or vibration into the floor or surrounding pipe work. The whole family can shower both early morning and Late night now without worrying about upsetting the neighbours or waking one another up. Excellent purchase.

Thank You For Your Help

Just to say thank you for your help with the pump this afternoon definitely the best customer service I’ve ever had, 100 out of a 100.

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